Frequently Asked Questions

Q1: When will my order be delivered?
A1: Our items are made to order and hand painted – all orders are delivered 4-7 business days from the date of purchase.

Q2: How can i hang up Unframed paintings?
A2. After receving the painting, you can find local studio to framed it.

Q3: Can you provide Framed paintings?
A3: Sure we can Framed it for free. But after framed the volumn is more larger than before, so we can not provide the free shipping service.

Q4: Why the painting i get is different to the CP online store picture?
A4: We guarantee all our canvas wall art are hand painted .Since it is hand-painted, we can not confirm it is 100% as the store pictures show. Besides, color of pictures may vary by different monitor setting.

Q5: What should I do if the paintings I bought does not like?
A5: Please feel free to contact us by E-mail: Sale@canvaspaintingonline.com, we will resolve any problems with you.And we are glad to help you exchange the others, but buyers are responsible for all the shipping charges

Q6: Can you customize?
A6: Sure, we accept customize. Size, color, picture to painting, according to your requirement to modify our paintings. Please contact us at: Sale@canvaspaintingonline.com

Q7: When will I receive a shipping tracking number?
A7:Tracking details will be emailed to you once your order has shipped. Most orders are shipped within 12 business days.

Q8: I signed into my account, but cannot see my order, why?
A8: Orders placed as a guest cannot be tracked in your account. If your account was created after you checked your order out as a guest, you will lose access to viewing your guest order status.
To track your order status online, visit our guest order tracking page
If you are unable to track your order status and it has been more than 12 business days since you have ordered, please contact us at: Sale@canvaspaintingonline.com

Q9:Can I change the shipping address once the order has been placed?
A9: If the order hasn’t shipped yet, we can still change the address for you. Changing order information will delay the shipment. Please contact us at: Sale@canvaspaintingonline.com

Q10: Why am I being charged extra by customs?
A10: International taxes and duties are not included in your order and will need to be paid before delivery. The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by canvaspaintingonline.com.

Q11: What should I do if the tracking website states my package was delivered, but I never received it?
A11: We are so sorry for the trouble!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at Sale@canvaspaintingonline.com

Q12:Which shipping carrier does CP Canvas Painting use?
A12: All orders ship via EMS / UPS / DHL / Fedex.

Q13:Can I hang my canvas painting in the bathroom or outdoors?
A13: Sure, it can. CP Canvas Painting items are waterproof. BUT Over time, moisture that can be found in these areas can seep into the frame wooden. This can ultimately damage frame wooden.

Q14: Will the colors I see on my monitor be exactly how the image paintings?
A14: The colors you see on your monitor may be close to what is painting, but due to differences in the color calibration of monitors, a perfect match cannot be guaranteed.

Q15: Do you have an inventory of canvas paintings?
A15：All of our artwork is made to order. We do not carry an inventory of products.

Q16: Order Processing and Payment
A16: Can I place an order by phone or email?
For security purposes, we do not take orders by phone or email. If you are having trouble with placing an order on our website, please contact us at Sale@canvaspaintingonline.com and we can help with troubleshooting the issue.

Q17: Is paying online secure?
A17: Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, CP Canvas Painting will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or another payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.

Q18: Which currency are your items priced?
A18: Our items are priced in United States Dollars. Your order will be charged in US Dollars.